SHIPPING POLICY

Kiamika Fly Shop — Effective October 1, 2026

1. Carrier and destinations

Kiamika Fly Shop ships across Canada and internationally with Canada Post. Shipping fees are calculated and shown at checkout, before you confirm your order.

2. Order processing

Orders are prepared and shipped on business days only, Monday to Friday.

Order confirmed before noon (Eastern Time) on a business day: shipped the same day.
Order confirmed after noon, on a weekend or on a federal holiday: processed the next business day.
In all cases, your parcel ships within 4 business days of your order. If a longer delay occurs, we will contact you.

3. Delivery times

Destination

Typical transit time

Canada

2 to 7 business days

International

5 to 10 business days

These times start at shipment and are estimates from Canada Post. International shipments may face customs delays of several weeks.

4. Tracking

You will receive a shipping confirmation email with your tracking number. Allow up to 2 business days for the carrier to update tracking information.

5. Duties, taxes and customs (international)

Customs duties, import taxes and brokerage fees charged by the destination country are the customer's responsibility. Shipping fees are not refundable on a parcel refused for these reasons.

6. Address and undelivered parcels

Please check your address before confirming your order. A parcel returned because of an incorrect address, or left unclaimed, may be reshipped at the customer's expense.

7. Late or missing delivery

If your order is not delivered within 30 days of the expected delivery date, you may cancel it and receive a refund, as provided by Quebec's Consumer Protection Act. Contact us as soon as a parcel seems lost or damaged and we will open a claim with Canada Post.

8. Contact us

info@kiamikaflyshop.com — 819-275-2386 — Kiamika Fly Shop (CÉCAUREL INC.), 16512 chemin du Lac-Kiamika, Rivière-Rouge, Quebec J0T 1T0.

Last updated: October 1, 2026

Return and Exchange Policy (EN-CA)

Kiamika Fly Shop — Effective October 1, 2026

1. Exchange within 7 days

You may return any unused product for an exchange within 7 days of receiving your order. The product must be in its original condition, with tags and packaging. We offer an exchange for another item or a store credit; we do not refund returns made for a change of mind.

2. Eligible items

Only regular in-stock (replenished) products are accepted for exchange. The following are not eligible:

special orders and customized items;
final-sale or clearance items;
items that are used, damaged by the customer or missing original packaging;
[OTHER EXCLUSIONS TO CONFIRM, e.g., single flies, gift cards].

3. Shipping costs

Return shipping is paid by the customer, except when the product is defective or an error occurred in shipping your order. In those cases, we pay for the return and the reshipment.

4. How to exchange

Email info@kiamikaflyshop.com within 7 days of receipt, with your order number and the item to exchange.
We confirm eligibility and the return address.
Ship the item with a tracking number, or bring it to the store.
Once received and inspected, we ship the exchange item or issue your credit.

5. Defective product or order error

If you receive a defective, damaged or wrong product, email us with photos. We will replace, repair or refund it, at your choice where the law provides.

6. Your legal warranties

This policy adds to, and does not limit, the legal warranties under Quebec's Consumer Protection Act. Any product sold must be fit for its intended use and durable for a reasonable time, given its price and conditions of use. Manufacturer warranties also apply where they exist.

7. Contact us

info@kiamikaflyshop.com — 819-275-2386 — Kiamika Fly Shop (CÉCAUREL INC.), 16512 chemin du Lac-Kiamika, Rivière-Rouge, Quebec J0T 1T0.

Last updated: October 1, 2026